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State to investigate Time Warner Cable Internet outage

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Gov. Andrew M. Cuomo said Wednesday that regulators will investigate what caused Time Warner Cable’s Internet outage as the state reviews the company’s merger with Comcast Corp.

Internet and on-demand cable services nationwide, including the north country, were affected by a widespread outage this morning.

Time Warner spokesman Rich Ruggiero said the outage started at about 4:30 a.m. Wednesday but service was largely restored by 6 a.m.

He did not know how many customers lost service. The company has about 11.4 million high-speed data subscribers in 29 states.

The company said the outage was caused by a problem that occurred with its Internet backbone — the paths that local or regional networks connect to in order to carry data long distances — during a routine network maintenance.

Regular cable TV service was not affected. As of Wednesday afternoon, the New York-based Time Warner Cable was still looking into the exact cause.

Gov. Cuomo said dependable Internet service is “vital” and that providers have a responsibility to deliver reliable service. The governor has directed the state’s Department of Public Service to review the outage as part of its examination of the merger.

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