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DirecTV reduces channels but not charges

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Reading the newspaper gave me some information I may not have noticed for a while, the sudden end of DirecTV’s provision of the Weather Channel. I may not have noticed this because I haven’t watched it much lately.

I am a DirecTV subscriber and have been for more than 10 years. When I first got DirecTV, I received no local forecast, but the Weather Channel national feed gave enough information to understand what to expect with maps and radar.

When we were able to upgrade to HD receivers (by paying more), we got a sort of local forecast that didn’t give much information compared to the local forecast provided by cable, and often didn’t work. In the meantime, the nation feed became fluff with not much substance.

With time, my viewing time decreased. No great loss.

However, just because DirecTV does not want to pay a little extra for the Weather Channel, its subscribers should not be denied the service unless the bill is adjusted accordingly. That never happens. DirecTV has taken channels away before but never with a decrease of charges.

I like to listen to music as much as watching TV, and DirecTV used to provide XM satellite radio, which was great programming. At some point, that was taken away, replaced by a different service. It pales in comparison, and is always repetitive, at the same cost.

One of the services we paid extra for early on was the full-court college basketball offering. My family and I enjoy watching sports.

When we upgraded to the HD receivers (by paying more), we found that the full-court games were not shown in HD, so we decided before this season not to renew the service. When my wife called DirecTV, which is no easy task because there are more recordings than humans, she was told it was too late to cancel the service for this season.

If DirecTV decides to take services away, the charges should decrease. DirecTV should not be able to pre-bill for services that are unwanted. If the Public Service Commission allows this to happen, the consumers who are supposed to be protected are being let down.

Michael Jolliff

Copenhagen

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