MASSENA - According to complaints received from many Massena Electric customers, there is a person or company making phone calls to MED customers offering them potential savings on their electric bills.
I do not want to get into the details of any of the known interactions, MED Superintendent Andrew J. McMahon said.However, we are concerned that a person or company may be trying to take advantage of our customers.
To combat the potential scam and make customers aware of the calls, Mr. McMahon has penned a letter that is being sent to customers.
There have been a number of calls received by Massena Electric customers recently with people claiming to represent Massena Electric or provide an alternate electrical provider. Some have claimed to be offering rebates on your electric bill, he wrote.
The letter continues, Massena Electric Department is not affiliated with these callers and doesnt engage in this type of telephone solicitation. We are not sure of the motives of those telephone solicitors, and we encourage our customers to withhold critical information from these solicitors, he wrote. Do not share your social security number, Massena Electric account number, credit card number, checking account number or any other personal data.
Mr. McMahon said the intent of a letter and public relations campaign is to make people aware that the calls are happening.
All we can do is warn people, he said, adding that Massena Electric staff may occasionally ask for personal information over the phone.
We do ask for personal information from time to time, but if you have any concerns or hesitation about giving that information over the phone, please call or visit us at the office.
To help raise awareness of the calls, Mr. McMahon said he is scheduling speaking engagements at the community center, as well as in front of several other civic organizations in the community.
While this is not the first time MED customers have reported receiving calls similar to this, Mr. McMahon said their frequency has seemingly increased.
Over the last couple of years there has been intermittent cases of it, but it seems to have picked up over the last month, which has prompted us to write this letter and begin this awareness campaign, he said.
Customers with concerns regarding the calls may contact MED at 764-0253.